Contact customer service

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Log in to your account, view your order status at the order section, and view the logistics status.

    The clothes size is not suitable, do you need to change?

    To save time during the exchange process, you can place a new order for the correct size and request a refund for the previous order. We will ship you the correct size clothing as soon as possible.

    How long can I return a refund?

    As long as the product is intact, it does not affect the second sale, we will easily accept your return within 30 calendar days of delivery.

    Does the refund need to bear the freight?

    All shipping costs are borne, you only need to contact the shipping company to return the product, we will pay the shipping costs you generated after receiving the product you returned.

    How long does it take to make a cargo, how long does I need to receive clothes?

    The general situation has an average of 3 days to make goods, and the freight time will arrive at an average of 15 days.

    Order tracking

    To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

    After-sales

    Monday – Friday 09:00 – 17:00

    meng@fir-jacket.com

    Pre-sales, technology

    Monday – Friday 09:00 – 17:00

    zoland@fir-jacket.com

    Online store with a wide selection of jacket

    We know that jackets are an important part of daily wear and have multiple needs for consumers. Therefore, I have carefully selected a variety of styles and styles of jackets to meet the needs of different customers. Whether you are looking for a warm and warm jacket or a stylish fashion style, our online store can meet your needs.

    In order to make shopping easy and enjoyable for customers, we provide a convenient shopping experience. Customers can browse and purchase jackets through my online store anytime and anywhere, and pay in just a few steps. At the same time, I also provide convenient after-sales services to ensure that every customer has a good shopping experience.